Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information on this website (the “Site”). By accessing or using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

Who We Are

The Site is operated by Qendra (referred to as “we,” “us,” or “our”). Our mission is to deliver innovative digital services while protecting user privacy and data security.

Information

We collect the following types of information:

  • Information you provide directly

    • Account and profile data (name, email address, username, password).

    • Communications (messages, inquiries, support requests).

    • Content you upload or submit (files, images, comments, reviews).

    • Payment and billing details when you make purchases (payment card information is processed by third-party payment processors; we store only billing/contact details as necessary).

  • Automatically collected information

    • Device and connection data (device type, operating system, browser, IP address).

    • Usage data (pages visited, time spent, clicks, referring/exit pages).

    • Log and diagnostic data (error reports, performance metrics).

  • Cookies and similar technologies

    • We use cookies, web beacons, local storage, and similar technologies to enable site functionality, remember preferences, analyze traffic, and deliver personalized content and advertising.

How We Use Information

We use collected information to:

  • Provide, operate, maintain, and improve the Site and our services.

  • Create and manage user accounts, authenticate users, and provide customer support.

  • Process transactions and send transactional communications (order confirmations, receipts).

  • Personalize content, recommendations, and advertising.

  • Communicate updates, marketing materials, and promotional offers (you may opt out of marketing communications).

  • Monitor, analyze, and improve security, performance, and user experience.

  • Detect, prevent, and respond to fraud, abuse, security incidents, or illegal activity.

  • Comply with legal obligations and enforce our Terms of Service.

Legal Bases for Processing (for residents of the European Economic Area) When applicable, we process personal data based on:

  • Performance of a contract (e.g., providing services you request).

  • Legitimate interests (e.g., security, fraud prevention, product improvement).

  • Consent for specified purposes (e.g., marketing, cookies where required).

  • Legal obligations (compliance with laws and legal processes).

Sharing and Disclosure

We may share personal information with:

  • Service providers and vendors who perform business functions (hosting, analytics, payment processing, email delivery, customer support).

  • Affiliates and subsidiaries for the purposes described in this policy.

  • Third parties for legal reasons (to comply with law, respond to legal process, protect rights and safety).

  • Business transfers (in connection with mergers, acquisitions, reorganizations, or asset sales — users will be notified).

  • With your consent or at your direction.

Third-Party Services and Links

The Site may contain links to third-party websites, plugins, or services. This policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, or disclosure. No system is fully secure; we cannot guarantee absolute protection. We will notify affected users and regulators as required by law in the event of a data breach.

Your Choices and Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information (subject to legal exceptions).

  • Portability: Request a machine-readable copy of your data for transfer to another service.

  • Restriction/Objection: Request restriction of processing or object to certain processing (including direct marketing).

  • Withdraw consent: If processing is based on consent, you may withdraw it at any time without affecting processing prior to withdrawal. To exercise these rights, contact us as described below. We may require verification and will respond as required by applicable law.

Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us to request deletion.

Cookies and Tracking Controls

You can manage cookie preferences through your browser settings and the Site’s cookie controls where provided. Blocking cookies may affect site functionality.

International Transfers

We may transfer, store, and process personal information in countries other than your country